Terms of Service



This website is operated by RetractableBugScreen Inc.

Throughout the site, the terms “we”, “us” and “our” refer to RetractableBugScreen Inc.  RetractableBugScreen Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace.com.  They provide us with the online e-commerce platform that allows us to sell our products and services to you. 


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.  We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.  We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.  You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall RetracatableBugScreen Inc.,  our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless RetractableBugScreen Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Florida and the United States of America.


You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be referred to us at email: customerservice@retractablebugscreen.com

 or at our U.S. Corporate Head Office: RetractableBugScreen Inc., 256 Fairway Pointe Circle, Orlando, Florida, 32828.     Telephone 1-407-982-4744



Shipping Information

We are committed to making your ordering experience as simple as possible, which is why we offer free shipping in the 48 contiguous United States on ALL products*.


  • Orders are shipped via USPS or United Parcel Service (UPS) or FedEx or DHL.

  • * If you order a custom order, please note our product is custom made and handcrafted in our manufacturing facility in Italy and then air shipped to your address, thus shipping charges applying to our custom orders are noted below.


                      Order                                Size                                    Shipping Cost

                                                        Insect Screens                                               Under 73" wide and lower than 67” high                    FREE

                                                 Custom Insect Screens                                       Custom orders ”                                                             $400 per shipment (1-2 screens)


Below are the additional costs for shipping to Alaska and Hawaii..

 To Hawaii                               To Alaska

                                                                      Ground: Add $50 per insect screen                           Ground: Add $30 per insect screen

                                                                      2-Day: Add $100 per screen                                         2-Day: Add $60 per insect screen

                                                                      1-Day: Add $150 per insect screen                               1-Day: Add $90 per insect screen

  • All shipping costs are estimated.

  • Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval.

Free Shipping

All products will be shipped free of charge by USPS or UPS or FEDEX ground to most of North America.  Any product longer than 94” wide will have extra charges;  we will inform you of the extra charges in advance.

Some larger shipments that can not be shipped by aforementioned couriers will be shipped by other carriers which may incur extra charges, we will inform you in advance about any additional charges.

 If you require additional shipping information or service please call customer service at 1-407-982-4744.

Shipping Turnaround

To serve you better RetractableBugScreen Inc. will begin to process your order immediately after you submit your order. All orders are shipped within 24 hours of receipt  Monday - Friday 8am - 5pm.

Order Changes/Cancellations

Cancellations and or Order Changes must be made within 24 hours of placing your order. If cancellations/order changes are not made within this time frame you may be responsible for shipping charges that may have occurred.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product, especially if the product is shipping from out of the country. Please e-mail us for a better estimate of delivery times!  

  • Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.

  • On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. We will advise you of any potential delay.

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Issues/ Damage

Usually orders are processed and received without any problems, however, in the event that a product is damaged during shipping please follow this process. In order to avoid any inconveniences, when your order is being delivered it is important that you inspect the carton for any DAMAGE before signing for the goods.

If you see any DAMAGE to the carton or anything that would indicate hidden DAMAGE, you MUST NOTE the suspected damage on the delivery receipt. If the carton is DAMAGED, we suggest you REFUSE the shipment.

If you have any concern about the shipment, we encourage you to call the shipping company and talk to the manager about your concerns before the driver leaves. You must write on the shipping receipt if you suspect anything is wrong and have the driver sign next to it. If you do not note any damage on the receipt, and sign for the package without notifying the driver, it is very difficult to prove anything was wrong with the shipment. Without these precautionary steps we will be unable to deduct any costs from the shipping company.

Retractable Bug Screen Inc. is not responsible for any shipping damage. The shipping company is responsible for the damage. Once you have signed for the shipment that is damaged you accept all the responsibility for the shipment and the damaged goods.

Your help is of paramount importance when you are receiving the goods. We will do our best to make sure you get the best service from all of our partners.

Multiple Shipments

For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!  If you would like your order held until it is complete we can do that at your request.

Oversized Shipments

For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide) it is highly recommend that you inspect all packages for damage.

  • Any damage needs to be noted on you Bill of Lading – any damage not noted is not eligible for a remake free of charge.

  • There is a 7 day time period to report any unusable product for a remake.

  • Badly damaged product should be refused and reported to us. It will be remade immediately.

International Shipping (Canada)


Q: What is a freight forwarder?
A: Freight forwarders organize the safe and efficient movement of goods on behalf of another person, handling shipment, taxes, customs and duties (often across borders).

Q: Do I need a freight forwarder?
A: If you need to ship goods to another location, most often overseas or to another country, then the services of a freight forwarder are very helpful in expediting the shipment.

The following list has been compiled for customer convenience, though Retractable Bug Screen is not associated with these companies, and does not endorse them. These are only contact numbers. You must select a freight forwarder, who will then give you a ship-to address once arrangements have been made. Note: you usually need the weight of the shipment for pricing and rates.

Online directory of freight forwarders: http://www.forwarders.com/

Canadian Yellow Pages for Freight Forwarding: http://www.yellowpages.ca/business/00589800.html

Shipping to Canada

Freight Xperts
Phone: 888.806.3202
Fax: 888.709.2088
Website: http://www.freightxperts.com/

TRI-NET Canada
Phone: 800.781.0940
Fax: 416.865.9666
Email: general@trinetcanada.com
Website: http://www.trinetcanada.com

ROE Logistics Inc.
Phone: 888.SHIP.ROE (888.744.7763)
Fax: 514.396.3335
Email: info@roelogistics.com
Website: http://www.roelogistics.com

Cargo International Logistics Inc.,
Phone: 888.253.3458
Fax: 888.253.9155
Email: canada@cargoagents.net
Website: http://members.aol.com/gmscargo/

Other International Shipping Contacts

DHL Danza: To Hawaii
Phone: 800.234.2778
Website: http://www.us.danzas.com/

PFI Logistics:  To Guatemala
Address: 8461 NW 74th St. Miami, FL33166
Phone: 305.716.2842
Fax: 305.716.2841

VI Cargo: To St. Croix Only – Not St. Thomas
Address: 9999 NW 89th Ave. #18 Medley, FL33178
Phone: 305.863.0081
Fax: 305.863.0060
Email: info@vicargo.com

Shipments to Europe will be handled by our European office:

Industria Reggiana Schermatura, S.p.A.
Via Vettigano, 20/A 42012 Campagnola Emilia,
(RE) Telephone: 011 -39 0522 652968
Fax: 011- 39 0522 652780

Please call our U.S. office for us to coordinate that shipment for you. Tel:407-450-5134 Email: Customer service@retractablebugscreen.com

Back Ordered Items

 At times, products or colors are  placed on back order by the manufacturer.  We make every effort to notify you whenever we receive notice of any back orders.

 If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.  At your request we can hold the shipment until complete. Products are charged only when actually shipped.


All purchases originated from www.RetractableBugScreen.com may be returned by mail for exchanges or reimbursement.  Please keep the  receipt received at the time of purchase. All returns by mail that were purchased from www.Retractablebugscreen.com must meet the following criteria.

  • Merchandise is unused, unaltered and in its original packaging.

  • Returned merchandise must be received within 30 days of the purchase date.

  • All our items are inspected and quality controlled prior to shipping them to you. If you notice damage to the item, please follow the instructions we provide in the Shipping Issues/Damage section of this website; right above this section, where we advise that when your order is delivered it is important that you inspect it for damage before signing for the goods.  You must NOTE the suspected damage on the delivery receipt and refuse the shipment.  Without these precautionary steps we will be unable to deduct any costs imposed by the shipping company.  RetractableBugScreen Inc. is not responsible for  shipping damage.  The shipping company is responsible for shipping damage.  Once you have signed for a damaged shipment you accept responsibility for the shipment and damaged goods.  Your help is of importance when you are receiving the goods.  We enact these policies to keep our prices at their absolute lowest. We will do our  best to make sure you get the best service from all of our partners. RetractableBugScreen Inc. strives to keep our prices to customers at their absolute lowest, to do this we do not build into our prices return costs, thus the cost of returning the item to RetractableBugScreen Inc. is the responsibility of the purchaser.

  • For more efficient return processing please contact customer service by email at lkolbe@retractablebugscreen.com or by telephone at 1-407-982-4744.

  • All returned merchandise will be inspected upon receipt.  Only following this inspection will a refund be processed to the same credit card used for purchase.

  • Unauthorized returns or returns that do not meet the abovementioned criteria will not be refunded and the merchandise will be returned to the customer at their own cost.

  • If for any reason you need assistance, please contact customer service at retractablebugscreen.com or by telephone 1-407-982-4744 between Monday to Friday, 9-5pm EST.