FAQ

Can I Reduce or Cut the RetractablebugscreenTM Retractable Insect Screens ?

YES, all of the RetractablebugscreenTM windows and doors insect screens can be Reduced to size or Cut both in Width and Height.

To read more please check the section Retractable Insect Screens.

How much can I Reduce or Cut the RetractablebugscreenTM Insect Screens for Vertical windows ?

Available in 6 sizes:

  • Windows up to 23" Wide: Actual size is 23" x 52". Fits windows 15" to 23" wide & 8" to 52" long.  

  • Windows up to 31" Wide: Actual size is 31" x 67". Fits windows 19" to 31" wide & 8" to 67" long. 

  • Windows up to 39" Wide: Actual size is 39" x 67". Fits windows 23" to 39" wide & 8" to 67" long. 

  • Windows up to 47" Wide: Actual size is 47" x 67". Fits windows 25" to 47" wide & 8" to 67" long.

  • Windows up to 55" Wide: Actual size is 55" x 67". Fits windows 29" to 55" wide & 8" to 67" long. 

  • Windows up to 73" Wide: Actual size is 73" x 67". Fits windows 35" to 73" wide & 8" to 67" long. 

  • Windows/Doors up to 84 " High: Actual size is 36" x 84". Fits windows/doors 23" to 36" wide & 40" to 84" long.

  • Windows/Doors up to 84 " High: Actual size is 48" x 84". Fits windows/doors 29" to 48" wide & 40" to 84" long.

Check the maximum and minimum sizes in the installation instructions for each insect screen.

To read more please check the section Vertical Retractable Insect screens.

How can I Reduce or Cut the RetractablebugscreenTM Retractable Insect screens?

All RetractablebugscreenTM Retractable Insect screen can be reduced or cut with cutting tools, manual or electric equipped with blades for metal, such as hand or electric saw.

Which side of the screen cartridge header do I have to cut to reduce the RetractablebugscreenTM Retractable Insect Screens?

For all RetractablebugscreenTM Retractable insect screens you have to cut the side where there is no black plastic head mounted to close the cartridge.

I do not have sufficient space in my Head Jamb for the insect screen, can I still install a retractable insect screen in my window opening?  

If you have insufficient space in your HEAD JAMB opening to install your insect screen Cartridge Header (A) That is if you DO NOT have the 2 inches of space in your HEAD JAMB you need to install the Screen Cartridge Header (A),  Yes you will still be able to install the insect screen, howevever you will need to install it frontally, and to do that you will need to order the frontal installation accessory kit. 

To read more please check the section How to measure.

If, for whatever reason, I either don't have sufficient Head Jamb space for the insect screen or prefer to put blinds or drapes in the head jamb where I would normally install the insect screen is there another way to still install the insect screen in my window opening?

Yes, there are a variety of solutions to allow you to install the insect screen in a variety of challenging or irregular window openings.  Including external installations, outdoor installations or other installation challenges.
         
Our customer care team is available 5 days a week to assist you if you need help, troubleshooting assistance, or have any questions about installing our product in custom environments with particular challenges. We probably have an optional accessory kit to address your custom challenge in most window environments. 

If I don't have space for the insect screen in the Head Jamb,  and don't want to order the optional Frontal Installation Accessory Kit, or remove the blinds taking space in the Head Jamb,  can I try installingthe insect screen a few inches below the Head Jamb?

In many cases where there is insufficient space in the Head Jamb due to alarm system accessories, or blinds in the Head Jamb, the insect screen can still be installed inches below the Head Jamb if there is enough room for the existing blinds to descend and clear the retractable insect screen.  Whether it is possible or not to install the insect screen inches below the Head Jamb, depends on the type of blinds or existing window accessory that is already in the Head Jamb and the type of window; single hung, etc..  You need to ensure you will have space for the blinds in the Head Jamb to clear the retractable insect screen's Header (A) when the blinds are lowered.  The window type must also be type of window; like single-hung window, where opening the window and then lowering the insect screen will NOT result in an air gap where bugs and insects will be able to enter.   
         
If the existing blind or window accessory in your window's Head Jamb can clear a insect screen installed inches below the Head Jamb, then you can proceed to install the insect screen as per the same instructions for Head Jamb installation.  The only alteration being how to measure the height of where to cut the Lateral Insect Screen Side Tracks (J).    You will have to cut the Lateral Insect Screen Side Tracks (J) by first installing the Screen Cartridge Header (A) (without screwing it (A) to the side walls, so in case you make a mistake you can still make adjustments).  Once you have installed the Screen Cartridge Header (A) measure from the bottom of the Screen Cartridge Header (A) to the window sill.  And use that measurement as your H = Height measurement as you follow the installation instructions.

I bought a RetractablebugscreenTM Retractable Insect Screen with the speed reduction mechanism and the screen moves really slow retracting. What could be the issue?

The item Speed Reduction Mechanism, which smoothens the movement, is the system specifically created to slow down the retracttion.

By reducing the speed, the system prevents the insect screen to close abruptly, avoiding the impact of the aluminum components and assuring the safety of the user.

To read more please check this video

Is it possible to install one RetractablebuginsectscreenTM Retractable Horizontal Insect screen so that it works like a RetractablebugscreenTM Retractable Vertical Insect screen?

No, all RetractablebugscreenTM retractable horizontal Insect screens are designed and built to be installed horizontally exclusively.

If installed vertically, they could have problems while retracting and they could be unsafe while closing. They will also be less functional and not esthetically nice.

Where can I find the replacement parts for RetractablebugscreenTM Retractable Insect Screens ?

You can buy the replacement parts by getting in touch with our Customer Service.

Is it possible to change only the screen on RetractablebugscreenTM Retractable Insect screens without changing the profiles ?

Yes, it is possible to change only the screen of all RetractablebugscreenTM Retractable Insect screens with their relevant Replacement screen.

To read more please visit the section Accessories and Replacement parts.

Are the RetractablebugscreenTM replacement parts suitable for other insect screen models and brands?

We guarantee our replacement parts for the RetractablebugscreenTM products exclusively. It is necessary to verify the compatibility in case of different products.

How should I install the 3 plastic pieces required for the closing of the RetractablebugscreenTM Retractable Horizontal Single Door Insect screen?

The hook and its base have to be placed inside the guide midway, at the closing handle height. The oval drilled plastic element has to be positioned on the handle bar at the hooks height.

To read more please check the section Accessories and Replacement parts.

I have installed a Retractable Insect screen and, when I open it, it does not retracts the right way: it stops midway or it is not straight when it retracts. What could be the reason?

Please check the assembly of the Retractable Insect screen has been carried out correctly in every step leaving the due spaces.

Check the window/door compartment is objectively regular both in width and height.

Uneven or irregular jamb/walls can objectively compromise the good functioning of the Retractable Insect Screen.

My walls or side jamb wall is uneven or irregular, can I install the RetractableBugScreenTM retractable insect screen on uneven or irregular wall surfaces?

We have a variety of installation solutions and optional accessories that will allow you to install our Retractable Insect screens to uneven or irregular walls,        
         
Our customer care team is available 5 days a week to assist you if you need help, troubleshooting assistance, or have any questions about installing our product in custom environments with particular challenges.   We probably have an optional accessory kit to address your custom challenge in most window environments.

What do I do if I have tile or marble lining the inside jamb, side jamb or head jamb of my window opening?

If you can screw into your tile or marble or other siding without damaging your tile or wall work, you can proceed as per the instructions.  If screwholes will damage the wall work you have you should consider an adhesive, silicone or a frontal application. You can order the adhesive application accessory kit or the frontal application kit by contacting us.

What is Sunox?

Sunox is the active mesh that filters the home air, preventing the growth of germs and bacteria and reducing the presence of the polluting particles in the air.

To read more please check the section Sunox.

How does the Sunox mesh work?

The Sunox treatment is based on the photocatalysis process, which uses the natural light to start an antibacterial and fully natural action. The photocatalysis is activated by the combined action of light and air. When these two elements are present, the Sunox screen triggers a strong purifying process that leads to the decomposition and transformation of bacteria, viruses and fungi into harmless substances.

How long does this treatment last?

The Sunox treatment is carried out during the production phases of the fiberglass mesh and it’s unalterable during time.

To read more please check the section Sunox.

How can I identify the Sunox mesh?

The screen treated with Sunox technology is made by one gray and one black wire, which in the weaving phase generate an easily recognizable charcoal color. The certification with the relevant manufacturing batch is printed on the Sunox screen base.

To read more please check the section Sunox.